Thank you for shopping with Doobie Vapes! We take pride in offering high-quality vape products, edibles, and cannabis goods to our customers in the UK. If you are not completely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.

Returns

Eligibility for Returns

You have the right to return most products purchased from Doobie Vapes within 14 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition as you received it.
  • It must be in its original packaging, with all tags, labels, and seals intact.
  • Certain products, such as perishable items (edibles), opened vapes, or custom-made items, may not be eligible for return. Please double-check prior to purchase.

Return Process

To initiate a return, please follow these steps:

  1. Contact our Customer Service team at contact@doobievape.co.uk within 14 days of receiving your item, providing your order number and reason for the return.
  2. Our team will guide you through the return process and provide you with a return authorization if eligible.
  3. Package the item securely, including any original packaging and documentation.
  4. Ship the item back to us at the address provided in the return authorization.

Return Shipping Costs

Customers are responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a tracked shipping service to ensure that your return arrives safely.

Refunds

Processing of Refunds

Once we receive your returned item, we will inspect it to confirm it meets our return criteria. We will notify you via email regarding the status of your refund:

  • If your return is approved, a refund will be processed within 7-10 business days. The refund will be credited back to your original method of payment.
  • If your return is denied, we will notify you with the reasons why and offer options to remedy the situation.

Non-Refundable Items

Please note that certain items may not be eligible for a refund, including:

  • Opened or used vape products and edibles.
  • Gift cards or promotional items that are non-refundable.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with your order number and a description of the issue. We will work with you to resolve the matter promptly, either through a replacement or a refund.

Contact Us

If you have any questions about our Return and Refund Policy, or if you require further assistance, please feel free to reach out to our Customer Service team at contact@doobievape.co.uk.

Thank you for choosing Doobie Vapes. Your satisfaction is our top priority!

Please note: This policy is subject to change. We recommend reviewing it periodically for any updates.